Shipping Policy


Jquest aims to deliver your order within 1-3 days of placing the order. In the event of any changes to your order, we will update you via email. Jquest is not liable for delays in delivery. Delivery services are available from Monday to Saturday. Delivery options: Free Delivery (Purchase over $30) - Singpost, 3 to 4 working days. Valid only for non-bulky items. Example of Bulky Items are Game Consoles, Premium Statues, Collector's Edition of games etc. Regular Delivery ($4) - Singpost, 3 to 4 working days. Premium Delivery ($6) - Courier, 1 to 2 working days. If an order contains a bulky item, this delivery option is automatically selected. Special items may take up to 3 working days to be delivered. Pre-ordered items will be dispatched as soon as they are officially released. Please note that these are the prevailing shipping charges at the time of writing and may be subject to changes. Items purchased within the same transaction, but scheduled for delivery on different days (i.e. if your order contains both pre-order and currently available items), will incur separate delivery charges.


Our return policy allows for the return of physical goods with a full refund provided, subject to the following terms (unless otherwise specified in the product descriptions on the Jquest App and/or Web stores): In the case of damaged goods, you must notify Jquest within 24 hours of receiving the delivery or collecting the item from your selected Jquest pick-up point; You may return undamaged goods within 3 days of the date they are delivered or collected from your selected Jquest pick-up point; 
 The goods must be in new condition and returned in the original, unopened packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with them; 
 You must have a valid reason for returning the item; 
 You must provide proof of purchase (order number, delivery note, bank statement); 
 The product must not have been used or installed or had any data inputted; 
 All sealed items must not be opened. Jquest reserves the right to reject the returns of some items due to logistical, hygiene, or other reasonable concerns. Please note that in some cases, we may be forced to refer to your product’s official warranty provider instead of processing a return for you.